Purpose • The Sales Manager provides leadership to explore and develop customers in the assigned field of composites business and closely work with BD team on the portfolio transformation projects. He/she advises and reports the business and customers’ development to Sales Leader of Great China. This is a key position in the Sales Team, responsible for managing and delivering Sales strategy and activities in order to grow and improve business results. • The position directly reports to the Sales Leader of Thermoset and Non-Wovens. • The position will locate in Shanghai. Key Responsibilities: 1. Live the Safety stand, adhere to the safety responsibilities Provide leadership in safe working practices, promoting safety awareness and performance for self and others in all areas of responsibility to achieve full compliance with site and company standards and guidelines • Lead and support safety initiatives and processes in the team to drive towards zero recordable injuries. • Live the Safety Stand, adhere to the safety responsibilities • Draft a personal safety action plan and deliver on all commitments Metrics • Implement a personal safety action plan • Safety metrics –first aids, near misses 2. Knowing Our Customers Lead by having an intimate business insight and knowledge of customers, their businesses, what is necessary for the customer to be successful, and the differential value that our current and future products, programs and deliver to the customers. • Explore sales opportunities • Analyze market, competition and customer situation to find the opportunity • Make good use of company resources to provide solution to customers • Contribute to the development of the strategy for both near and long-term which is realistic and will deliver the stated objectives • Develop existing customers with new solution • Promote developed products to potential customers • Work independently and aggressively to reach the target • Set up regional team at a proper timing and lead team to reach more achievements. • Manage key accounts • Develop comprehensive sales plans for key accounts • Generate and develop relationships with various functional people in key accounts • Create prospect list for sales opportunities in key accounts • Qualify, follow up and close opportunities for key accounts • Coordinate and communicate cross-regional information with global & regional sales team Metrics • Recognized sales record in volume and GM • Quantity of new customers developed • Quantity of long term relationship customers • Execute sales plan (budgeted volumes/commercial conditions) at key accounts • Remain aggressive gross margin and improve customer satisfaction rate 3. Directing Operations • Contracting • Quotation handling • Ensure proper Supply Agreements are in place for businesses • Customer Master data gathering, • Enable the Perfect Order process, • Support Finance in solid credit management, • After sales • Manage proper complaint handling follow up, • Customer satisfaction measurement, • Manage and assess the distributors operating in designated area • Steer after sales customer service activities Metrics • Effective agreement/contract/order acceptable by company and customer • Control of over-due receivable • Solution to customer complaint • Customer satisfaction
